Cancellation & Refund Policy

This policy explains how payments, cancellations, and refunds work on AqiloDesk. It forms part of our Terms of Service.

How delivery works

This is a digital service — there is nothing to ship. Access to a paid plan begins immediately after a successful payment. If a payment succeeds but your account is not upgraded, email us and we will resolve it.

Cancellation

• You can stop using the service, or request deletion of your account, at any time.
• Where a paid plan applies, you can cancel it at any time; cancellation takes effect at the end of the current billing period.

Refunds

We refund a payment in these cases:

• A duplicate or double charge for the same purchase.
• An amount debited where access was never granted to your account.
• A charge you did not authorise, once verified.

Approved refunds are returned to the original payment method within 7–10 business days, depending on your bank or card issuer.

How to raise a request

Email hello@aqilo.app within 30 days of the charge, with the payment reference and the account it belongs to. We will acknowledge within one business day and tell you the outcome within five.